Surveys - NPS Overview Metrics

Enterprise

This endpoint is part of Countly Enterprise. To get access, contact sales or compare versions. Existing customers can reach the support portal with questions.

Endpoint

/o/surveys/nps/overview

Overview

Returns summary metrics for one NPS widget (widget_id) or aggregated metrics for all NPS widgets.

Authentication

Pass api_key or auth_token as a query parameter, or send countly-token as a header. See Authentication.

Permissions

• Surveys: Read permission.

Request Parameters

Parameter	Type	Required	Description
api_key	String	Yes (or auth_token)	API key authentication
auth_token	String	Yes (or api_key)	Auth token authentication
app_id	String	Yes	App ID
widget_id	String	No	Widget-specific overview
status	Boolean/String	No	Status filter for aggregated overview
calculate_totals	Boolean/String	No	Includes totals-calculated for widget mode

Examples

/o/surveys/nps/overview?api_key=YOUR_API_KEY&app_id=YOUR_APP_ID&widget_id=67b9db56f67aab0012cd8899

Response

Success Response

{
  "_id": "67b9db56f67aab0012cd8899",
  "name": "NPS Q1",
  "responded": 120,
  "shown": 340,
  "scores": {
    "promoter": 58,
    "passive": 24,
    "detractor": 18
  },
  "nps": 40
}

Response Fields

Field	Type	Description
_id	String	Widget ID (single-widget mode)
responded	Number	Number of responses
shown	Number	Number of impressions
scores	Object	NPS score components
nps	Number	NPS value (promoter - detractor)

Error Responses

• HTTP 404 - Widget not found:

{
  "result": "Widget not found."
}

Behavior

• With widget_id, loads one widget, joins creator details from members, and returns the widget document.
• With calculate_totals, additionally calculates period totals for shown and responded from the NPS aggregate model and stores them in totals-calculated.
• Without widget_id, aggregates all matching NPS widgets for the app and optional status.
• For NPS widgets with responses, converts promoter/detractor/passive counts to percentages and calculates nps as promoter percentage minus detractor percentage.
• Aggregated overview returns widget status totals plus summed responded, shown, and NPS score fields.

Related Endpoints

• Surveys - NPS Widgets
• Surveys - NPS Data

Implementation details

Database Collections

Collection	Used for	Data touched by this endpoint
countly.feedback_widgets	Endpoint data source	Stores endpoint-related records this endpoint reads or modifies.
countly.members	Member/account enrichment	Stores member profile fields (for example names/IDs) used to resolve actor metadata.