Crashes - Unresolve Crash Groups

Endpoint

/i/crashes/unresolve

Overview

Marks crash groups as unresolved and clears resolved_version.

Authentication

Countly API supports three authentication methods:

1. api_key=YOUR_API_KEY
2. auth_token=YOUR_AUTH_TOKEN
3. countly-token: YOUR_AUTH_TOKEN

Permissions

Requires crashes Update permission.

Request Parameters

Parameter	Type	Required	Description
api_key	String	Conditional	Required if auth_token is not provided.
auth_token	String	Conditional	Required if api_key is not provided.
app_id	String	Yes	Target app ID.
args	JSON String (Object)	Yes	Action payload.
args.crashes	Array of Strings	No	Crash group IDs.
args.crash_id	String	No	Single crash group ID.

Provide args.crashes or args.crash_id.

Response

Success Response

{
  "result": "Success"
}

Response Fields

Field	Type	Description
result	String	Success when unresolve path completes.

Error Responses

• 400

{
  "result": "Please provide args parameter"
}

Standard auth/permission errors from update validation can also be returned.

Behavior/Processing

• Resolves crash IDs from args.crashes or [args.crash_id].
• Sets on each matched group:
  • is_resolved=false
  • resolved_version=null
  • is_resolving=false
• Decrements meta.resolved for groups that were previously resolved.
• Emits crash_unresolved system log action per previously resolved group.

Database Collections

Collection	Used for	Data touched by this endpoint
countly.app_crashgroups{appId}	Crash status and metadata	Reads target groups, updates status fields, updates meta counter document.
countly.systemlogs	Audit trail	Receives crash_unresolved action(s).

Examples

/i/crashes/unresolve?api_key=YOUR_API_KEY&app_id=6991c75b024cb89cdc04efd2&args={"crash_id":"crash_group_1"}

Related Endpoints

• Crashes - Resolve Crash Groups
• Crashes - Mark Resolving

Last Updated

2026-03-07